Wallet Terms and Conditions
The Citizens Bank Terms and Conditions for Adding a Debit Card to a Third Party Digital Wallet
These terms and conditions (the “Terms”) for attaching The Citizens Bank debit card (“TCB Debit Card”) virtually to a digital storage system (“Mobile Wallet”) apply when you choose to add a TCB Debit Card to a Mobile Wallet. In these Terms,” you” and “your” refer to any person that seeks to add a TCB Debit Card to any Mobile Wallet, and “we”, “us”, “our”, and “The Citizens Bank” refer to the issuer of your TCB Debit Card. When you add a TCB Debit Card to the Mobile Wallet, you agree to these Terms.
1. Adding your TCB Debit Card
You can add an eligible TCB Debit Card to the Mobile Wallet by following the instructions of the Mobile Wallet provider. Only TCB Debit Cards that we indicate are eligible can be added to the Mobile Wallet. If your TCB Debit Card or underlying account is not in good standing, that TCB Debit Card will not be eligible to enroll in the Mobile Wallet. When you add a TCB Debit Card to the Mobile Wallet, the Mobile Wallet allows you to use the TCB Debit Card to enter into transactions where the Wallet is accepted. The Mobile Wallet may not be accepted at all places where your TCB Debit Card is accepted.
2. Your TCB Debit Card Terms Do Not Change
The terms and account agreement that govern your TCB Debit Card do not change when you add your TCB Debit Card to the Mobile Wallet. The Mobile Wallet simply provides another way for you to make purchases with the TCB Debit Card. Any applicable interest, fees, and charges that apply to your TCB Debit Card will also apply when you use the Mobile Wallet to access your TCB Debit Card. The Citizens Bank does not charge you any additional fees for adding your TCB Debit Card to the Mobile Wallet or using your TCB Debit Card in the Mobile Wallet. The Mobile Wallet provider and other third parties such as wireless companies or data service providers may charge you fees.
3. The Citizens Bank is Not Responsible for the Mobile Wallet
The Citizens Bank is not the provider of the Mobile Wallet, and we are not responsible for providing the Mobile Wallet service to you. We are only responsible for supplying information securely to the Mobile Wallet provider to allow usage of TCB Debit Card in the Mobile Wallet. We are not responsible for any failure of the Mobile Wallet for any transaction. We are not responsible for the performance or non-performance of the Wallet provider or any other third parties regarding any agreement you enter into with the Mobile Wallet provider or associated third party relationships that may impact your use of the Mobile Wallet. You acknowledge that you have read and accepted the terms and conditions of the Mobile Wallet by requesting that your TCB Debit Card be added to the Mobile Wallet.
4. Transaction History
You agree and acknowledge that the transaction history displayed in the Mobile Wallet solely represents our authorization of your Wallet transactions and may not reflect complete information about the transaction, nor any post-authorization activity, including but not limited to clearing, settlement, foreign currency exchange, reversals, returns or chargebacks. Accordingly, the purchase amount, currency, and other details for the Wallet provider’s transaction history in connection with the use of your Card in the Wallet may be preliminary and/or incomplete, and not match the transaction that ultimately clears, settles, and posts to your monthly statement, which shall be deemed the prevailing document.
5. Contacting You Electronically, and by Email
You consent to receive electronic communications and disclosures from us in connection with your TCB Debit Card and the Mobile Wallet. You agree that we can contact you by email at any email address you provide to us in connection with any The Citizens Bank account. It may include contact from companies working on our behalf to service your accounts. You agree to update your contact information with us when it changes. By accepting these Terms and Conditions, you agree that it is subject to the federal Electronic Signatures in Global and National Commerce Act, (“E-SIGN”). Continued use of a TCB Debit Card in a Mobile Wallet requires that you agree to receive all Notices electronically. If you prefer to receive paper Notices, you have the right to withdraw your consent, in which case we will terminate your use of the TCB Debit Card in a Mobile Wallet.
6. Removing Your TCB Debit Card from the Mobile Wallet
You should contact the Mobile Wallet provider on how to remove a TCB Debit Card from the Mobile Wallet. We can also block a TCB Debit Card in the Mobile Wallet from purchases at any time.
7. Governing Law and Disputes
These Terms are governed by federal law and, to the extent that state law applies, the laws of the state that apply to the agreement under which your TCB Debit Card is covered. Disputes arising out of or relating to these Terms will be subject to any dispute resolution procedures in your TCB Debit Card agreement.
8. Ending or Changing these Terms; Assignments
We can terminate these Terms at any time. We can also change these Terms, or add or delete any items in these Terms, at any time. We will provide notice if required by law. We can also assign these Terms. You cannot change these terms, but you can terminate these Terms at any time by removing all TCB Debit Cards from the Mobile Wallet. You may not assign these Terms.
We can provide notices to you concerning these Terms and your use of a TCB Debit Card in the Mobile Wallet by posting the material on our website, or through electronic notice given to you by the provider. For questions, disputes, or complaints about your TCB Debit Card, contact us at 1-888-960-2265.
11. Limitation of Liability; No Warranties
WE ARE NOT AND SHALL NOT BE LIABLE FOR ANY LOSS, DAMAGE OR INJURY OR FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, ARISING FROM OR RELATED TO YOUR ADDING A TCB DEBIT CARD TO A MOBILE WALLET, OR YOUR ACCESS TO YOUR MOBILE WALLET. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL REPRESENTATIONS, WARRANTIES AND CONDITIONS OF ANY KIND (EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT OF PROPRIETARY RIGHTS) AS TO ANY AND ALL MOBILE WALLETS AND ALL INFORMATION, PRODUCTS AND OTHER CONTENT INCLUDED IN OR ACCESSIBLE FROM THE MOBILE WALLETS.