We understand having access to your money, especially in the time of disaster preparation and during a disaster, is of utmost importance. Please use these resources with the understanding that we will assist you as soon as we can.
Debit card issues. Our standard limits for a consumer Visa Check Card are $500 for cash withdrawals and $1,500 for purchases per day; limits for a Business Visa Check Card are $500 for cash withdrawals and $2,000 for purchases per day. These limits can be increased on a case by case basis. Our fraud center may try to contact you via phone call, text message, or email if they suspect unusual activity. The quickest way to resolve a potential fraud issue is to respond directly to the fraud center. Should you need a daily increase or other assistance with your debit card during Hurricane Dorian, please email DorianHelp@thecitizensbank.cc
Netteller Issues. Please use the reset feature to reset your password. Any other access issues, please email DorianHelp@thecitizensbank.cc
Remote Deposit Capture. Should you have any issues with remote deposit capture, please email DorianHelp@thecitizensbank.cc